Introduced on April 1st, all logins, must enter an email or cell phone number for MFA. In addition, you will be required to change your password the first time you log in. Passwords must be at least 8 characters and must contain characters from at least two of the following groups: Upper case, lower case, numeric, and/or special characters ‘-‘ and ‘_’.
Shared login credentials are no longer allowed. Individual logins will need to be set up for each user logging in to the CSC. Individual user names are identified as your ASC client # followed by your name or other identifier (e.g. asc9999 D Smith). To create additional logins for your company, an individual with full rights should login to the CSC, click on “Admin”, then “Manage Users” and complete the information. For details, reference FAQ 736 and the video below.
Effective April 15th and later, Multi Factor Authentication (MFA) has been activated. Users will be prompted to enter a verification code when logging in.
If you need help on this, email Support@asc-net.com.
ASC Patch files are posted on the 2nd and 4th Monday of each month.
Secure Emails from ASC Support
To protect from Malware and phishing, do not open or click on any attachments in suspicious emails. If you are concerned about an email you receive from ASC, please call us and we will confirm that it was sent by us. ASC support will send emails with sensitive data securely. You could receive an email from ASC support that indicates you need to setup an account or request a one-time passcode each time you receive a secure email from ASC support members. If you have questions about any email from our staff or specifically secure emails please contact us.
ASC takes information security seriously
To insure the security of your sensitive client information, we ask that ALL Support requests come via this *Secure* CSC Client Support Center web page, where data is encrypted when transferred. This is particularly important when sending us portable copies of plans. Since email transmissions are not as secure, we ask that you avoid sending emails directly to Support or an individual on the Support team. We strongly recommend that you strip sensitive data from files and use the option to mask or print blank SSNs when creating portable copies of cases or any pdfs of reports.