Client Support Center (CSC)

Notices

    Mark your calendars.
  • The Spring update for the ASC Valuation system was released on June 6th. The webcast reviewing the system enhancements was held on June 14th. To watch a recording of this webcast, click here.
  • ASC takes information security seriously.
  • To insure the security of your sensitive client information, we ask that ALL Support requests come via this *Secure* CSC Client Support Center web page, where data is encrypted when transferred. This is particularly important when sending us portable copies of plans.
  • Email transmissions are not as secure, so we ask that you avoid sending emails directly to Support or an individual on the Support team. In addition, emails are not automatically logged and tracked in our database. The database is used to monitor turnaround times and assure our service standards are being met. We also use the information to monitor trends in requests for programming enhancements.
  • We strongly recommend that portable copies of cases, as well as reports, use the option to create them with masked or blank SSNs. We do not want or need the SSN except in requests that involve an import of outside data to an ASC case where SSN is used as the Index.
Stay Current! Join our Free Trainings with Your ASC Support Team
Course
Presenter(s)
Date
2015 5500 Update and Enhancements
Laura Houston
Recorded:
May 10, 2016
CATTS - Integration and Work Flow Management
Mona Wilkinson
Recorded:
June 9, 2016
Spring 2016 ASC System Release
Sheryl Stucky, Bob Long, Valerie Lopez
Recorded:
June 14, 2016
DB Top 10 Tips
Judy Stevens, Valerie Lopez, Diane Storm
July 26, 2016
What's new with ASC's Gemini web portal
Bob Long
August 25, 2016
Helpful utilities for printing, exporting and editing employee and plan spec data
Brad Watson
September 27, 2016
ASC on ASC-715 (formerly FAS)
Valerie Lopez and Diane Storm
October 6, 2016
Fall 2016 ASC System Release
Sheryl Stucky, Bob Long, Valerie Lopez
November 8, 2016
ASC Eligibility Updates
John Connors
November 15, 2016
Top 10 DC tips
Ruth Flad
December 6, 2016
Email support today to register for support webcasts!
Learn & Earn Continuing Education Credits
Course
Presenter
Date
Eligibility & Forfeitures
Charles Lockwood J.D., LL.M.
July 14, 2016
Do Automatic Enrollment Plans Work for Employers and Service Providers?
John Griffin J.D., LL.M.
August 11, 2016
Responsibilities of 3(16), 3(21) and 3(38) Fiduciary and TPAs
John Griffin J.D., LL.M.
September 22, 2016
Are Cash Balance Plans Right for You?
John Griffin J.D., LL.M.
November 1, 2016
Current Developments
John Griffin J.D., LL.M.
November 10, 2016
Ethics for Employee Benefit Practitioners
John Griffin J.D., LL.M.
December 1, 2016
Click here today to register for continuing education webcasts!